A refund can be processed for the following reasons:
CHANGED YOUR MIND?
If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging in a resellable condition.
DEFECTIVE ITEMS
If the item you have received is defective or faulty, please contact us with a detailed description of the product fault, and a photo.
INCORRECTED OR DAMANGED ITEM
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please do not dispose of the item until we've had a chance to chat with you!
In all of the above cases, you will need to return the item to us. Please do not return any item to us without contacting our team first.
We recommend that you send via Registered and Pre-Paid post. Return postage is at your cost. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Glowbar will not be responsible for parcels lost or damaged in transit if you choose not to insure.
To organize a return, please contact our team within 14 days of receiving your goods. Unfortunately we are unable to process your return if you contact us outside of this period.